We are happy to accept returns for product purchased from our website based on the following criteria:
Please download and complete our Returns Slip below to ensure we can process your return as quickly as possible. Please include this form in your return, and post your return to the address outlined at the bottom of the form.
JT Surf recommend sending returns via a registered post service as we do not accept responsibility for lost items.
Unfortunately, we cannot offer refunds if you change your mind about your purchase, however we will be happy to exchange the item.
If the item is being returned because you have changed your mind (i.e weren’t happy with your choice of colour or size etc.) we ask for you to cover the cost of returning the item to us, however we will happily cover the cost of shipping the new item back to you, excluding bulky good items and international orders. Please choose carefully and if you are unsure please contact our customer service team on 08 7320 3232.
In the event that products are faulty, we can provide you with a refund within 7 days of purchase. Manufacturer’s warranties may apply for any products purchased and returned for a claim after our 7 day refund policy expires, as a result the purchase may require assessment by the manufacturer before we can satisfy or help you satisfy a warranty claim. Please check any documentation that came with your product for information on warranties.
If the item is damaged, defective or we have shipped the incorrect item, we will gladly cover the shipping costs for the return as well as shipping a new item back to you. Please contact our customer service team on 08 7320 3232 and have your order number on hand.