Returns & Exchanges

• You will need proof of purchase – this could be your email receipt or order number.
• The product is in new condition with swing tags attached (if applicable).
• You return in within the specified time frame for your return type (30 days change of mind, 7 days faulty goods).
• Your return meets the criteria specified in the below change of mind or faulty items tab.

Unfortunately, we cannot offer refunds if you change your mind about your purchase or your purchase is the incorrect size. However we will be happy to exchange the item or offer a store credit.

If the item is being returned because you have changed your mind (i.e weren’t happy with your choice of colour or size etc.) We ask for you to cover the cost of returning the item to us and = we will happily cover the cost of shipping the new item back to you. This does exclude bulky good items and international orders. This offer is valid for the first exchange per order only, the customer is required to pay all shipping on subsequent exchanges.

To organise a return please click the “Start Return” button on this webpage and ensure your return meets the criteria of the returns policy.

Please choose carefully and if you are unsure please contact our customer service team on customerservice@jtsurf.com.au

In the event that products are faulty, we can provide you with a refund within 7 days of purchase.

Manufacturer’s warranties may apply for any products purchased and returned for a claim after our 7 day refund policy expires, as a result the purchase may require assessment by the manufacturer before we can satisfy or help you satisfy a warranty claim. Please check any documentation that came with your product for information on warranties.

If the item is damaged, defective or we have shipped the incorrect item, we will gladly cover the shipping costs for the return as well as shipping a new item back to you. 

For returns please click the “Start Return” button on this webpage. If you have any questions or require any additional support, please email our customer service team on customerservice@jtsurf.com.au and include your order number.